Police: Hancock shoppers are card theft victims
By ALISHA WYMAN
Register Staff Writer
November 27th, 2009
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Napa police have found the machines that process debit and credit card purchases at Hancock Fabrics are the common thread connecting dozens of recent cases of fraud.
Hancock Fabrics on Imola Avenue has replaced its machines, and the investigation into the thefts continues, said Lt. Brian McGovern, spokesman for the Napa Police Department. Meanwhile, the number of reports Napa area residents have made to the department has risen to 50, he said.
Victims noticed strange purchases or ATM withdrawals on their accounts from locations around the Bay Area in the past several days. The thefts are not linked to any particular bank, McGovern said.
Additionally, the Sacramento County Sheriff’s Department informed Napa police of at least five card swipe machines tampered with at other Hancock Fabric locations, McGovern said.
The local Hancock Fabric store referred a call to its corporate office, where officials did not return calls for comment.
There’s no foolproof way to avoid this kind of theft when using debit and credit cards other than the common-sense precautions, said Patricia Trimble, branch manager for US Bank in Napa.
“I wish I had a secret,” she said. “If I did, I would be a bazillionaire.”
Trimble said the best advice is to keep cards with you and guard the keypad when entering personal identification number, she said. Debit card transactions that require a PIN are more secure than credit card transactions, Trimble said.
She advised people to check their accounts daily for any suspicious activity.
“If you see something wrong, don’t wait. Speak now,” she said.
US Bank and others have fraud departments that call customers when suspicious charges — large transactions, those that occur in rapid sequence or those that take place far from the cardholder’s home — appear on their accounts.
If a customer suspects a problem, he or she should call the branch that opened the account or the bank’s 1-800 number, Trimble said.
It’s becoming more common for banks to simply close accounts and issue new cards when suspicious activity is reported.
“It’s just paperwork, and we don’t mind doing it because it protects our people,” she said.
McGovern advised residents who have been to Hancock Fabrics within the past several months to review their accounts carefully.
Residents who find suspicious activity on their accounts can make reports on the Napa Police Department’s Web site. Click on the “Online Crime Report” heading on the left-hand side of the home page, then on the “Napa Police Online Crime Reports system” link in the center of the page. Finally, scroll down and click on “theft.”
If you have made a purchase at Hancock Fabrics and haven’t seen any theft, the safest route is to notify your bank, close the account, open a new one and change your PIN, McGovern said.
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SuzieSwirled wrote on Oct 15, 2009 10:54 AM:
Hancock Fabrics is a great store, but it only takes one bad employee and inadequate supervision/security for something like this to happen.
IF they are indeed responsible, let's hope they do the right thing in compensating those with losses of time and money... "
uncleoperative wrote on Oct 15, 2009 11:00 AM:
justnana wrote on Oct 15, 2009 11:18 AM:
Many of the suggestions given on the other thread with the first article will probably now become more common place. Back to cash only! "
napkinrick wrote on Oct 15, 2009 11:23 AM:
Maya wrote on Oct 15, 2009 11:26 AM:
stealth Ninja wrote on Oct 15, 2009 11:29 AM:
itswhatsfordinner wrote on Oct 15, 2009 11:42 AM:
amazed wrote on Oct 15, 2009 12:20 PM:
Paddy wrote on Oct 15, 2009 12:46 PM:
Here's the details wrote on Oct 15, 2009 2:04 PM:
NAPANATIVE wrote on Oct 15, 2009 2:06 PM:
amazed wrote on Oct 15, 2009 2:20 PM:
common sense wrote on Oct 15, 2009 2:37 PM:
C-Groom wrote on Oct 15, 2009 3:27 PM:
strongodares wrote on Oct 15, 2009 4:23 PM:
Malo wrote on Oct 15, 2009 6:27 PM:
data_watcher wrote on Oct 15, 2009 9:49 PM:
http://www.wisconsinrapidstribune.com/article/20091015/WRT0101/910150702/1806/WRT01 "
scully wrote on Oct 15, 2009 10:19 PM:
Seriously, it's interesting that it's happening Wisconsin too. Sounds like odds are good there may be more areas in the country where this has occurred. "
happyday wrote on Oct 16, 2009 2:30 AM:
This is such an evil thing for one human being to do to another. Such a disappointment. "
walktothepark wrote on Oct 16, 2009 6:32 AM:
Cadence wrote on Oct 16, 2009 7:21 AM:
The thieves' goal was to steal your card number and pin. Your ID would have made no difference.
I think it's refreshing to not be treated as a would be criminal when I make a small purchase from clerks who have seen me repeatedly over the years.
If you're really into it, shop at Copperfield's. They would not let me use my card for an $8 purchase because I had no ID. Silly me, I'd stuffed the card in my pocket and walked my dog to the store but had neglected to bring my ID. I didn't feel a lot safer, but there it is. (Sadly, I ended up ordering the book on Amazon after adding more stuff to get $25 free shipping!) "
vago69 wrote on Oct 16, 2009 1:44 PM:
Makes me wonder if the guilty parties aren't somehow involved with the company that processes the card transactions. It would be interesting to see if there is a common thread there. All it takes is one disgruntled employee to make things go sideways. "