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Napa toy stores in flux
A Child’s Delight to close; new owner for Learning Faire
Tuesday, October 28, 2008
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As the busiest shopping season of the year begins, A Child’s Delight, one of two independent toy stores in Napa, is about to close.

The second, Learning Faire, is going through a transition of its own. The store will soon have a new owner.
A Child’s Delight, which opened a little more than two years ago in Bel Aire Plaza, will close on Nov. 15, said owner Jonathan Meyer.

“It’s been a very hard decision for us to make,” said Meyer, who owns a second Child’s Delight in Marin County.
“We love Napa and the people that have come to our store, but there haven’t been enough of them,” he said.

Meyer will open a new store in San Rafael and needs the inventory and store fixtures from Napa. There will be no closing sale, he said.
It’s unusual for a toy store to close right before the holiday season, admitted Meyer. “But we had to make a strategic decision.”

When the specialty toy store opened in July 2006, business was strong, said Meyer. But when Ralphs Grocery store and Longs Drugs store closed and Whole Foods began construction, “It wasn’t good for us. Sales went down precipitously,” he said.

Meyer said the layout of Bel Aire Plaza doesn’t encourage cross shopping.

“There’s no pedestrian causeway that connects the whole circle of stores,” he said. The mall itself seems sleepy sometimes, he said.

“I’m used to seeing a little more bustle and atmosphere in a property like this.”

Looking back, Meyer said he isn’t sure if Napa County has enough people to support two specialty toy stores, two Wal-Marts and two Targets.

“I’m not sure. It does seem like maybe it was too much of a hurdle” to establish a new store in Napa.

“Sometimes, despite our best efforts to find the perfect fit, we don’t succeed,” said Craig Semmelmeyer, Bel Aire Plaza property manager.

A Child’s Delight “just hasn’t worked out,” he said, and “it’s in their best interest to focus on stores that will be profitable for them, and in our interest to bring in retail that folks in Napa will respond to.”

Semmelmeyer will likely divide the toy store into two spaces. The going rate for retail space at a mall is between $4 and $5 a square foot or a percentage of revenue, he said.

“But our criteria isn’t who is going to pay the most rent. We are more interested in long-term success. I’d rather work with someone with a great business plan even if I have to take less rent to begin with,” said Semmelmeyer.

“We’re not doing Quiznos, Payless and Radio Shack,” he said. “It’s not that the marketplace doesn’t need them, but we are striving to make this the favorite shopping center for all of Napa.”

Faire weather

Toy shoppers aren’t completely out of luck. The Learning Faire is celebrating its 30th year in business. At the same time, original owners Lana Stanley and Sandy Jones are selling the store.

“After 30 years we decided its time to retire,” said Jones. “We know we can’t do this forever.”

While they declined to name the new owner, Jones said the buyer owns two other toy stores in the North Bay.

“He’s young, he knows the toy business, he’s very enthusiastic and energetic,” she said, adding, “He’s very knowledgeable and has a lot of good ideas.”

Come to think about it, “He’s about the same age we where when we started the Learning Faire.”

“We’re very excited and pleased to turn it over to someone like this,” she said.

The new owner is expected to take over Nov. 1.

At the same time, the sale is bittersweet.

“It’s like sending a child off,” said Jones. “It’s hard to let go.”

“We’ve been partners for 30 years — plus we’ve had some of our employees for years. We’re like a little family.”
20 comment(s)

cathyodom wrote on Oct 28, 2008 6:54 AM:

" That's too bad. I liked both stores, and A Child's Delight was a little closer to home. I liked their selection of trucks from Germany, very good design. Both stores also gift wrapped presents and had Thomas the Train too. Too bad they are not having a sale, that would be good for Christmas time. "

mominapa wrote on Oct 28, 2008 9:24 AM:

" This is all so typical of what is happening all over town. Many businesses went out because of construction. People just couldn't get to them. I don't like Napa this way. I can't park downtown, Bel Aire Plaza is ridiculous to navigate even in a small car. People don't shop in Napa because Napa doesn't give us any place to shop. No more Mervyn's, no drugstores downtown, no variety stores anymore except Walmart and Target and Walmart has taken out several departments or consolidated them so that their inventory is almost non-existent. Napa is becoming a tough place to live. I wasn't born here, but I thought I would die here someday. Now I am going to die somewhere else that hopefully I can learn to call home. "

MarshaMarsha wrote on Oct 28, 2008 10:39 AM:

" My shopping experience in A Child's Delight was kind of creepy, and I haven't returned.

Upon entering the store I was not greeted by the staff, even though I was the only customer. Instead, they immediately posted at strategic locations and gave me the hawk-eye as if I had intentions of shoplifting.

No "Hello", no "Can I help you?", just a cold suspicious glare from two employees posted at opposite areas. My shopping experience was more friendly elsewhere, which is where I spent my money. "

jmo wrote on Oct 28, 2008 11:18 AM:

" Mr. Semelmeyer,
What's up with the old Lamplighter? I see that it was vacant for over a year before you decided to spruce it up. Who's your ideal tenant for that space?
What's up with the other long time vacant space at the north end? Will Copperfields, Java Juice and soap stores be next to announce their closures? I patronize Copperfields and sure hope they succeed. "

AO1982 wrote on Oct 28, 2008 11:30 AM:

" I miss KB Toys. I used to go there a lot when I was a kid, and I WOULD ACTUALLY BUY SOMETHING! Now you walk into these independent store expecting a lot and you get nothing. Their prices are rediculous, and there is quality is, well, made from China. I dont know how they expect to sell anything with their premiums. I would rather got to Target or Wal-Mart, or make the trip to Fairfield or Vallejo where prices are reasonable. The last thing we want to overpay for is a toy. "

localmama wrote on Oct 28, 2008 12:23 PM:

" I have to agree with MarshaMarsha.... I went in there once and was not impressed. The prices were high and the inventory was limited. I wanted to find something unique, a fun learning toy for my child but I was disappointed instead. "

elb wrote on Oct 28, 2008 3:34 PM:

" I agree with the other posters, the customer service at Child's Delight was horrible. I went more than a handful of times because I have a small niece, but each time the service was the same, "terrible!"

The young staff would eat behind the counter, talking loudly about boyfriend/girlfriend/he said-she said stuff. No one ever asked if I needed any help or suggestions. And btw, with the volume that store did, I can't see why there was ever two people on staff at any given time, except to maybe cover lunches. Clearly that store couldn't support that kind of payroll.

Layout: The register in the back was a poor idea. The staff parked their bums behind the counter on stools while eating and gossiping. They couldn't ever see the front door. Of course they were getting ripped off.

Whoever owned that store needed to do more than own it to make it a success, they needed to work it!

Listen up folks, in Napa the motto is not; "Build it and they will come!" The motto is blood, sweat and tears. Owners need to be willing to work to build and keep a client base. Even then it's a tough call when construction redirects your foot traffic for an entire year or more...

But one thing is for sure, hire yourself some slobs who don't care about the success of your store, who sit on their bums and eat all day and gossip so loudly that the customers can't event think about what they're shopping for and you'll be closing your doors in no time.

Sorry Child's Delight, but this wasn't just Bel Aire Plaza's fault, or even Napa's fault. You just didn't work your gig right. "

IsaLona wrote on Oct 28, 2008 3:37 PM:

" I didn't have a great experiance in A Child's Delight and did not purchase anything there. However, The Learning Faire downtown is a wonderful place to buy unique toys. I've also found that some of my son's favorite items to buy there are infact cheaper than the same toy sold at Target and Wal-Mart. I for one do find the independance of a unique toy store very special. "

LocalNapa wrote on Oct 28, 2008 4:33 PM:

" I will miss many aspects of the store but I have to agree about the lack of customer service. With each visit - and there were many - I encountered the same young salesgirl who talked on her cell phone, mostly complaining to her friends about everything under the sun. On one visit she had just returned from her bank where she had dealt with overdraft charges on her personal account and was telling the other saleperson about the experience. She used some pretty choice words describing the situation - all while my son and I were trying to enjoy a nice time picking out a new toy. I cannot understand how the owner could have been so clueless about the caliber of the people he hired. The only reason I continued to shop there was the convenience of the location and the Thomas the Train inventory. "

mafi wrote on Oct 28, 2008 4:59 PM:

" Hopefully the learning Faire will carry the personalized items childs delight had and the die cast cars- my kids loved those.
The service was poor- a clerk always complaining how she didn't have a dime or worried about where she would live. Some friendly music would of been nice to drown out the complaining..the store was very 'cold'.. learning faire we enjoy your store but sometimes the prices are way off the mark- I know that can be the price of a boutique store, but if you can buy a game at Target at half the price...
hopefully the new owner will be a breath of fresh air;-) "

Wine Girl wrote on Oct 28, 2008 5:31 PM:

" I will miss Child's Delight. I enjoyed shopping there as I get very tired of the crowds and regular stock at Target and Walmart. HOWEVER, I agree with others who posted re: poor customer service. As a tip to the owner who is opening his new store in San Rafael, you should re-evaluate all your staff before allowing them to work there. On every visit to the store the employee was behind the counter on her cell phone. We had to wait at the register for check out until she finished her conversation as if she couldn't see us...we were the only ones in line! Never asked if we needed help, never checked on us...always on her phone. Too bad, might have made them some more money if she had hung up once in awhile! "

tgrl707 wrote on Oct 28, 2008 7:12 PM:

" ok so all the complaints about how horrible this sales girl was, why hasn't anyone complained to management before ? just a question........ "

jmo wrote on Oct 28, 2008 8:51 PM:

" Good question tgrl707 "

noblindershere wrote on Oct 28, 2008 9:03 PM:

" I agree with all the comments regarding bad service at Child's Delight. Went a couple times because I happened to be at the shopping center, but was so unimpressed with the service that I would drive downtown out of the way to support the Learning Faire. I never saw anyone around to complain to other than the young girl.
Lana and Sandy did such a great job over the years...happy retirement. I hope to continue to support the store. The main reason I shop there is for all the wonderful learing workbook items for kids, I hope they keep all that stuff. "

Equal4All wrote on Oct 29, 2008 11:55 AM:

" To be honest I'm a bit surprised by the ill-speak regarding A Child's Delight and their workers. Each time I went to their store I was greeted and assisted without seeking it out which doesn't happen often in the larger stores like Target and Wal-Mart. The ladies always went out of their way and would even order the toys from their other stores if they were out of a particular toy. I'm very sad to see the store go away as I saw it as an invaluable asset to Napa. My thoughts are that the placement of the store tucked in the back may have led to its demise, NOT that it had bad workers since that was NEVER my experience. One of the ladies once gave such a great suggestion on an age appropriate toy that I had all my friends come by and buy it for their children too. I have NEVER had that kind of service at Target or even The Learning Faire to be honest. Either way, I wanted to give my two cents about the customer service at A Child's Delight. I feel very sorry for the ladies especially since this economy doesn't seem to be getting better. I wish them good luck and would be more than happy to be a patron in their new endeavors. "

finewine707 wrote on Oct 29, 2008 12:57 PM:

" my experience at a child's delight was great and has been every time.They have unique toys great customer service.They wrapped what more could you ask for........The lady's are helpful and have hands on service.I will be sad to see the store go. "

Napanative707 wrote on Oct 29, 2008 6:02 PM:

" I am sad to see the store close. I go there quite often and am always greeted with wonderfull service. It is the only store I know I can get personal service. The girls always greet me with a " Can I help you look for something?". Where else are you go to be able to get great suggestions on gift ideas and the wrapping all in one? I will agree that the prices are a little high but I understand it's not a Wal Mart. (Try getting someone to help you there at Wal Mart the way they help you at A Childs Delight.)

I think everyone that is posting bad comments are probably the same people that eat half their food at a restaurant then return it for some stupid reason. Some people are never satisfied and look for things to complaine about. They obviousley have nothing better to do with their time and are bitter about something. If the service was so bad then complain. There is always a manager or owner that would be willing to, and appreciate, the feed back. It's the squeeky wheel that gets grease.

I'm sad to see it go. "

LUVoldNapa wrote on Oct 30, 2008 5:34 PM:

" Personally I would like to say that I know two of the girls that currently work at a child`s delight. I also know about the people they have to deal with, I mean if the toy you want is not there it`s not by fault of those girls and do any of you know what it feels like to smile and ask someone how they are doing just to be ignored. I`m surprised they smiled at anyone. Be that as it may I myself have NEVER had a bad experience there nor has any of the many friends and family that I know of that shop there ever had any thing bad to say about their shopping experience only GOOD stuff.....By the way there is always music playing.......

I myself am scared to see what kind of tourist attraction they`ll put in next, and will very much miss a child`s delight. "

IMtheONE wrote on Oct 31, 2008 12:07 PM:

" "Wow I think that all the negative comments that are being said, are just people who have no life & nothing better to do. Everytime i have gone into A Childs Delight, they have been nothing but nice. They always went out of their way to say hello and to help me find the perfect gift. They would even wrap it and make it look very nice.

If they didnt have a certin toy at the time, it would be there in a week for me to pick up. I never once saw anyone on a cell phone or eating, the store was always very clean and in order.

I work with kids and i would always talk about "the toy store A Childs Delight" & they would all say they loved it. Both me and the kids i work with will be sad to see it go.

Over all i think their customer service skills were wonderful. "

Napatoystore wrote on Oct 31, 2008 1:42 PM:

" I have worked at a child's delight for two years, have been the manager there for a year and a half. In the time I have worked there I have had the chance to meet some really wonderful people. I have really enjoyed it. When I read these comments that were all so negative I almost cried. Myself, as well as the other sales people that work there couldn't believe it. I thought where are all these great people that we have all gone the extra mile to help and be kind to at? As I was reading these comments for the last time today I saw them!!! I want to say thank you for letting the world know that we are not as bad as these handful of people who posted comments about us. If you had a bad experience at our store I am truely sorry . You just can't please all of the people all of the time. I am sorry our store is moving and I want to thank Napa for all the support and kindness. I want to say thank you to Alecia and Sonja for sticking it out with me it has been hard at times . but you girls hung in there like real champs. I will miss working with you and seeing your smiling faces. Thank you to the owners for giving us a chance and hanging in there with us even when things were hard. Once again thank you to those who gave us the good comments and I apologize to the ones who had bad shopping experience. I will be sad to see the store go. "

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