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B&B owners enlist guests in effort to keep downtown open late
Wednesday, July 25, 2007
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Old World Inn owner Russ Herschelmann said his B&B guests regularly ask him about things to do in downtown Napa and where to shop 

Those who venture downtown return saying they wished more businesses were open after hours.
Merchants hear the same lament. “We constantly hear, ‘How come no one else is open?’” said Brenda Roberts of Baker Street Tobacco, Clocks & Gifts.

Reader forum: Which Napa businesses should stay open later?
Inspired by guest feedback, a group of 14 local B&B owners have begun a grassroots campaign to help downtown merchants recognize business they might be missing after 5 p.m.

The innkeepers have printed up 1,000 business card-sized handouts printed with the words “Wish You Were Open.”
B&B guests will be encouraged to slip the “Wish You Were Open” cards under the doors of businesses they wanted to visit, but found closed.

“We’re hoping that it will help those that find cards under the door understand what’s happening after hours,” said Herschelmann.

Wish You Were Open “is a subtle way to say, ‘Hey, wake up merchants,’” Roberts said. “I already know what the results are going to be.

“I think it’s ingenious and I hope merchants pay attention.”

Roberts is already open later, until 8 p.m. most nights, and 9 p.m. Thursdays through Saturdays.

“The people who have money work during the day so if you want them to shop, be open when they can shop.”

Ken Pope of the Cedar Gables Inn said his guests want to go downtown, “But where do they want to go? Until we start getting the cards out there, we don’t know.”

The Napa Downtown Association board approved the new idea. “It’s a good way to do some free marketing,” said Craig Smith, the association’s executive director.

Smith’s been after downtown businesses for years to extend hours. Some local strip malls feature later hours, but downtown businesses typically close between 5 and 6 p.m.

But, “There’s a number of folks who are mom and pop shops and at the end of the day they want to go home,” he said.

According to research, 75 percent of all retail business is done on Saturday, Sunday and after 5 p.m. on weekdays, said Smith.

Napa Downtown Association President Joe Salerno believes downtown retailers eventually will stay open later.

“The restaurant scene is bringing in foot traffic, tourism is growing and hotels are being built. Now you will start to see (more) specialty stores coming in,” he predicted.

Salerno thinks retailers will eventually need to reconsider closing at 5 p.m.

“Eighteen months from now it’s going to be a different picture,” said Salerno.

Sandra Call of The Eye Works supports Wish You Were Open.

“If we can justify it, we’d be more than happy to stay open,” she said. “I think it’s great we can collaborate. What do we have to lose? It will be interesting if it works.”

Her business stays open till 7 p.m. weeknights, 9 p.m. Fridays and 6 p.m. Saturdays.

“If there were 12 business cards on Monday morning, we’d have to say, ‘Well, maybe we should be open on Sundays.’”

“As downtown gets busier, I hope we will have to be open later,” said Call.

Sandy Jones of the Learning Faire said her store is only open later during the holiday season.

“We never felt we had the business at night,” she said. “If a number of people asked us to be open, it might change the way we’d think.”

Connie Egan of Yarns on First is one of the few downtown merchants open late, with shop hours until 7 p.m. on Tuesday, and Wednesday from 6:30 p.m. to 8. But she admits it can be lonely downtown at night.

“The number of customers I get even after 5 p.m. diminishes.”

The late hours on Wednesdays are for a weekly knit night. “People work, so we have one night a week where people sit and knit and talk. I am committed to staying open on Wednesday nights.”

If it wasn’t for knit night, “I don’t know if I would stay open,” said Egan. “I don’t attract a lot of drop-in customers. I am a destination store.”

Lynne Robar, manager at the Beaded Nomad, said the store usually closes at 6 p.m.

“If we chose to stay till 7 p.m. we’d be the only one still open. And that’s a problem. If there are more people staying open at night, we’d follow suit,” said Robar.

Robar said tourists like to shop later. “‘Why does everyone close so soon?’ they ask. I say, ‘Well, that’s Napa. We’re a small town.’”

“For downtown to be successful, we need merchants who understand how business works,” said Roberts. “I feel like we are lacking in that now. We need to change the thinking of some of the merchants.”

Herschelmann understands the new program may provide mixed results.

“I’m sure there will be some merchants that don’t find a lot of cards — that might tell them what they already know. And there may be some merchants that are surprised” to find cards, he said.

“We want to be part of the downtown revitalization,” said Pope. “We want to be supportive and helpful to merchants downtown. It’s a relationship. If they win, we win.”

Participating B&B owners should begin handing out cards in the next few weeks. The group has also created a Web site, www.wishyouwereopen.com.

For now the effort is limited to local B&Bs. But if successful, the program may expand.

“If it’s something that catches on and the local hoteliers are interested, we’re happy to share it with them,” said Herschelmann.
10 comment(s)

Krystal S. wrote on Jul 25, 2007 6:00 AM:

" This is a fantastic idea! I live near downtown and desperately want to see it thrive. I can't get there to shop until after 5 p.m. and most places are closed. However, since I live here and don't stay at a B&B, how do I get these cards to let the local businesses know? I think there should be local participation too, not just tourists. Tourists are only here for a few days. We live here. "

Tina wrote on Jul 25, 2007 6:59 AM:

" Awesome idea! There are more than just tourists who want to shop after they get off work! "

napadude wrote on Jul 25, 2007 7:56 AM:

" What a great idea! Kudos! "

Right Direction wrote on Jul 25, 2007 8:52 AM:

" I am glad to see some shops heading in the right direction with starting to stay open later. Even as a resident who understands Napa is a small town and several of the businesses downtown are Mom and Pop shops where the owners would like to go home at the end of the day; I would like the oportunity to shop when I can, after work. I also think that too many merchants might be thinking like the Beaded Nomad is thinking, that others need to start staying open before they will. Why don't they lead the way? It also might benefit the retailers who are currently staying open to start advertising that they are, I had no clue that we had any non-restaurant businesses open after 6pm downtown. "

Promoting Negativity? wrote on Jul 25, 2007 11:25 AM:

" Why would B&B owners want to give out cards to their guests that point out the negatives about our town? (Gee, all the stores are closed at night...there is nothing to do here) Seems they would want to be promoting the positive features, (Lots of great restaurants and wine bars)and not try to drag their guests through a local "dirty laundry" issue. And why would the Downtown Association think such an idea was a "good way to do some free marketing"? Marketing for who and for what? Certainly not for downtown Napa merchants who can not afford to stay open and staff their stores just so a few visitors will have somewhere to browse while they are waiting for their table. Good merchants will be open when it is good for their business. It is a shame the downtown association does not have someone with retail expertise, or at least some common sense, to assist the merchants with meaningful business developement promotions, and not just "sideshow" attractions and activities that detract from the mission. Let the city parks and recreation department handle community entertainment events that benefit only tent vendors. Let the merchants association promote brick and mortar merchants, the ones that are here every day, paying the taxes. "

Embarrassed Local wrote on Jul 25, 2007 2:01 PM:

" I am so amazed, aghast and embarrassed that the Bed & Breakfast operators and Napa Downtown Association would ask the guests of the B&B's to do their "dirty work" for them by asking the guests to slip cards under doors of Napa merchants. If the B&B operators want their guests to be entertained in the evening, why don't THEY come up with entertainment??? They are the ones getting paid by the guests. They could have a winemaker give a talk, someone could talk about the history of Napa Valley, the river, there are many subjects and activities they could provide their out of town guests. These guests come to Napa to relax, have fun, enjoy being away from the conflicts and stress they encouter at home. Why in the world would they want to run errands for the innkeepers? No merchant needs to stay open late to give guests a way to kill time while waiting to go to dinner. That's the responsibility of the B&B. Even in Santa Fe, NM, which has hosted millions and millions of tourists many years more than Napa, stores close at 6:00. Everyone needs to manage their own businesses, instead of blaming their problems or lack of business on someone else. That is the problem I see with downtown. "

Broke & No Job wrote on Jul 25, 2007 4:06 PM:

" Two words: WALNUT CREEK! Downtown Napa needs a comedy club, a pet-friendly cafe, move the city hall and PD to south Napa on Soscol, an oxygen bar, an Apple store (for those Mac'ies and curious), a GLBT pub as well as a piano bar, and a few fast food places of an organic variety, keep the bookstore on Coombs Plaza, and yes, this author is painfully desperate for employment...Over a year! "

Good Ole Napa..... wrote on Jul 25, 2007 5:04 PM:

" Poor Napa just needs to grow up and enjoy a new, productive Napa with the great innovative ideas we have before us. Stop waiting for Sheriff Andy Taylor to play his guitar on the front porch while Aunt Bea knits. Doesn't work anymore. Neither does wandering around downtown drunk. I'm sure you see the same faces. "

Napa Resident wrote on Jul 26, 2007 4:50 PM:

" The Napa Downtown Association receives thousands of dollars a month built into the downtown merchants rent to bring shoppers and tourists to the area. Where is the return on these advertising, marketing and PR dollars? Well, hoping for a miracle, the PR dollars were used in bringing writers to the valley to write about the “thriving downtown.” Why aren’t they using those dollars to give them something to write about – the horse goes before the cart. If the Napa Downtown Association was working smarter and not necessarily harder with these dollars they could attract more tourists, and locals, downtown during regular business hours and the merchants would not longer be grasping at straws to increase foot traffic and make rent every month. We don’t need “wish you were open” cards; we need a creative and talented Napa Downtown Association Board to market the downtown, find its niche and plaster that idea in front of every eye that comes to the valley. Let’s treat the illness not the symptom. "

Catch a Clue wrote on Jul 26, 2007 10:17 PM:

" Even during the peak Christmas shopping season, Napa downtown closes tight like a vault at 5:00pm. Then merchants complain when residents go out of town to shop. Catch a clue. "

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