Customer service is rising back to the top of consumer wants and needs. In the '90s low prices ruled as the No. 1 motivation for choosing a product or company. Now customers are increasingly choosing companies for service and support instead of price, according to a recent study by Coldwell Banker. Consumers are increasingly willing to pay extra for prompt, trouble free, courteous service. Investing time and resources in your company's customer service pays off.

Betty Teller

The old pirate saying is dead men tell no tales.

The Limited Liability Company is a business entity that can be formed by an individual or a group of business owners to conduct most  types of business.

Remember when parents had talks with their prepubescent children about the birds and the bees? I don’t.

A couple of weeks ago I gave an organizing talk to a wonderful Rotary group in Napa.

Can’t afford a wine cellar? Just put your wine into the ocean and let it sit there for a year.

I'm not a silence freak, but I do like significant interludes of quiet. If they stretch from the time I get home from work until bedtime, so much the better.

Dear Len & Rosie, We are having our trust updated and have had two different opinions on checking accounts and CDs.

An application for a use permit has been filed for a private 18-hole golf course in Pope Valley in a portion of what used to be Juliana Vineyards. Golf courses are permitted in agricultural areas.