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Columnists for Sunday, April 15, 2007

Taking on customer service

Everyone has a customer service horror story to tell. Fewer can recollect a positive customer service experience.

The Newsroom Diet

People come up to me on the street and ask how I manage to maintain my figure.

The Family Computer: iTunes and Vonage growing pains

In rapid succession we’ve had two stories with implications for how the Information Age is advancing. Last week saw Viacom launch its copyright infringement suit against YouTube.

Real Talk: Innovation

It was with great sadness that I read about the closing of Vallerga’s market on First Street this past week.

Case study: Tracking down a really stinky smell

Home repair and maintenance can sometimes be a rough and time-consuming ride. Here’s an example.

Master Gardener: Backyard bamboo

Bamboo has been used in Chinese gardens since 2000 B.C. The Japanese, who started trading with China around A.D. 1000, used bamboo to enhance temple gardens or the gardens of wealthy traders. Bamboos were chosen to symbolize a human relationship with nature.

Trees & People: When a shrub becomes a tree

Tell me, O Octopus, I begs

Reflecting on Napans past: 'Cruising the high seas'

Welcome once again to the Senior Corner.

Outdoors: Now that’s a really old rockfish

How old do rockfish get? According to biologists working on a huge 60-pound Shortrake Rockfish that was caught by a trawler in the Bering Sea, this fish is between 90 and 115 years old.

The World in a Glass: Royal Butler wine

We’ve talked about celebrities who put their names on wine labels — the latest is the former butler to Princess Diana, Paul Burrell.

The pods among us

Some people find it hard to get away for a night or two because they have invalid parents, neurotic cats or rambunctious dogs that can't be left behind.

McNichol & Tillem: How a trust works

Dear Len & Rosie,

Want rent and food for an hour’s pay a day

Let’s see if I understand this right. The rate for staying at a Napa County farmworker housing camp may jump a whole quarter to $11.75 a day, and this includes three meals a day.

Common Cents: A deal too good to be true usually is

Whether it is a high interest trust deed, sub-prime loans, or just a loan to a relative, beware. There are unscrupulous individuals who would love to get your hard-earned money. You say it can’t happen. Not here, or not to me? Don’t be so sure.

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